Return and Replacement Policy
If you find your order unsatisfactory, please feel free to return it within 3-4 days of receiving it. This will enable us to either issue you a full refund or arrange for an exchange. Typically, items returned for a refund must be in new and sellable condition, as we determined. However, we understand that sometimes products might have concealed flaws from the manufacturer, and we're willing to consider reasonable requests.
If you have any concerns, don't hesitate to contact our customer care team via our helpline number. Remember that the customer is responsible for covering the return shipping costs.
Our Replacement Guarantee is designed to assist customers unsatisfied with their purchases on the Circle & Square platform. If, during delivery or within 3-4 days from delivery, you discover any defects in the product/s, you can request a replacement for the product/s from Circle & Square.
Replacement can be for the entire product/s or specific part/s, depending on the availability with Circles & Sqaures. Certain products are excluded from the return or replacement policy, including:
- Products with incidental damage due to malfunction
- Products with tampered or missing serial/UPC numbers
- Digital products/services
- Damages not covered by the manufacturer's warranty
- Products returned without original packaging, accessories, and associated items
- Items that have been used, altered, washed, soiled, or damaged
- Items without original tags and packaging
- Branded packaging should be undamaged for eligible items
- The product returned must carry the original tags
- Bedsheets are not returnable due to hygiene concerns.
Circles & Squares reserves the right to take legal or criminal action against users who submit invalid or false claims or provide misleading information. Apart from legal action, Circles & Squares may, at its discretion, suspend, block, restrict, or cancel the display name of such users, disqualifying them from the program’s protection.
Any individual who knowingly and with intent to deceive, defraud, or harm submits a fraudulent complaint containing false, incomplete, or misleading information may be subject to criminal prosecution to the fullest extent of the law.
